Online Order Policy
We do not accept returns of Lisa's Popcorn due to the perishable nature of the products. We are happy to replace, or issue a credit/refund, of your popcorn should it arrive damaged. Any refunds or replacements must be requested within 30 days of delivery to the address provided in your order. We cannot offer a refund or replacement if more than 30 days have passed since the date of delivery.
Lisa's Popcorn does not provide refunds or replacements for any of the following reasons:
- Customer ordered incorrect and/or wrong quantity
- Customer provided the incorrect address
- Shipping partner delivered your order earlier than was estimated
- Customer was not present at time of delivery
- Customer did not report quality concern(s) within the shelf life of the product
- Customer consumed more than half of the product
- Customer refused delivery
- Item(s) unable to be delivered due to being shipped to a PO Box
- Item(s) still in transit
How to Submit a Request
- Make sure your situation meets the requirements outlined in the policy.
- Have your order number and photo(s) of your concerns or damaged product included in your request.
- Submit a request to our email at firstname.lastname@example.org or give us a call at 385-528-0805.
Due to the perishable nature of Lisa's Popcorn, all claims submitted without proper support will not be eligible for reshipment. Thank you for understanding.