When and how will my order ship?
We strive to ensure that your order is processed promptly.
Typically, our orders are fulfilled within 2-3 business days. Please keep in mind that we do not package orders on weekends or holidays.
Once your order is ready for shipment, we use reliable shipping partners such as USPS and UPS to deliver your popcorn to you. The actual delivery time may vary based on your location and the shipping option you choose during checkout. Rest assured, we are dedicated to getting your order to you as swiftly as possible, ensuring you can enjoy our gourmet popcorn at its freshest.
How will I be informed when my order is shipped?
Once your order is shipped, you will receive a confirmation email containing the necessary details. Please keep in mind that tracking information typically becomes available and updates within approximately 24 hours after you receive the confirmation email. This will allow you to stay informed about the progress of your order and its estimated delivery time.
I haven’t received my package yet. Help!
Please be aware that during peak seasons, delays may arise with our carriers, namely USPS and UPS. If your package has not been delivered yet, we kindly request your patience and advise waiting for the standard delivery time mentioned in the tracking notification email before seeking assistance.
Should your anticipated delivery date have gone by, or if your tracking information has not updated for 3-5 business days, we recommend getting in touch with your local USPS office/UPS store. Alternatively, feel free to reach out to us at email@example.com for further assistance.
Your satisfaction is important to us, and we'll do our best to address any concerns you may have regarding your order.
Where do you ship?
We proudly offer international shipping, ensuring that our products can reach customers all around the world!
It's important to note that while we facilitate the shipping process, we cannot assume responsibility for any customs or duties fees that may be incurred. These fees, if applicable, are the responsibility of the recipient and are determined by the customs regulations of the receiving country. We recommend checking with your local customs office or authorities to understand the potential fees associated with receiving our popcorn in your country.
How are shipping costs calculated?
At our gourmet popcorn store, transparency and fairness in shipping are essential to us. When calculating shipping costs, we work closely with our shipping partners to obtain accurate rates based on factors such as package weight, dimensions, and destination. Our commitment to you is evident in our approach: we only add a nominal fee of $1 to the shipping price provided by our partners. This slight adjustment helps cover expenses related to packaging materials like boxes and tape. By ensuring that you pay just a minimal amount over the actual shipping rate, we aim to provide a seamless and budget-friendly shopping experience for our valued customers.
What should I do if I receive the wrong product or my product is damaged?
If you happen to receive the incorrect product or your order arrives damaged, kindly consult our Refunds and Replacements page for detailed guidance on the necessary steps to take.